Arriving in Berlin App

The last map update took place on May 10, 2017.

Terms of use

“Arriving in Berlin” is a mobile application by Haus der Kulturen der Welt and Refugees on Rails kindly supported by the Friends of Haus der Kulturen der Welt. It provides helpful information for refugees and newcomers to Berlin.

Users of our Apps must be 13 or above. We strive to update the map every now and then.

Legal notice

Haus der Kulturen der Welt
John-Foster-Dulles-Allee 10
10557 Berlin
telephone +49 30 397 87–0
telefax +49 30 394 86 79

The Haus der Kulturen der Welt is a business division of the Kulturveranstaltungen des Bundes in Berlin (KBB) GmbH.
Kulturveranstaltungen des Bundes in Berlin (KBB) GmbH
Schöneberger Straße 15
10963 Berlin 
telephone: +49 30 26 397-0
telefax: +49 30 26 397-397

KBB’s Managing Directors:
Dr. Thomas Oberender (Director Berliner Festspiele)
Charlotte Sieben (Managing Director, KBB GmbH)
Dr. Bernd M. Scherer (Director Haus der Kulturen der Welt)
Dieter Kosslick (Director Internationale Filmfestspiele Berlin)

Please address written correspondence to the managing directors to
Schöneberger Straße 15
10963 Berlin

Person responsible for content pursuant to section 55 paragraph 2 RStV
Silvia Fehrmann
John-Foster-Dulles-Allee 10
10557 Berlin

Commercial Register
Amtsgericht Charlottenburg
Commercial register number:
96 HRB 29357

VAT identification number under Section 27a of the Value Added Tax Act:
DE 136 78 27 46

Privacy Policy

Arriving in Berlin (subsequently “we”) takes the protection of your personal data very seriously. These data protection regulations inform you about how we handle your personal data.

Scope /Content

These data protection regulations apply solely to the use of the app “Arriving in Berlin”, subsequently “App”. If you use any other App or visit any other website, the data protection regulations of the respective website provider apply. This includes cases when we refer you to a third party website via a link or when a service from a third party is embedded in our App. In such cases, we recommend that you inform yourself on the linked website about how they handle personal data.

Personal Data (What is personal data?)

Personal data is information relating to the personal or factual circumstances of an identified or identifiable natural person. Your personal data includes all information which can lead to you being identified such as, for example, your name, address, telephone number or e-mail address.

Collection and Disclosure of Data

The App uses Mapbox Software Development Kits. Mapbox is a company based in the United States. Thus, the collection and disclosure of your data takes place in the United States. The App collects and discloses to Mapbox the following data:

  • Session start: The initial use of the application
  • Map load: When a map is loaded, what map is loaded, and at what zoom level
  • Map pan: When a map is panned
  • Map zoom: When a map is zoomed
  • Map tilt & Rotate: When a map perspective is changed
  • Location: Intermittent device location and timestamp
  • Speed and heading: Just that
  • Visits Dwell-time and location

The collected location data is not associated with any identifying information, including names, permanent IDs, email addresses, IP addresses, or phone numbers.

With every event the App reports the following data to Mapbox:

  • Session and instance identifiers: UUIDs recording the installation of the app and its specific use, including the IDFV in iOS
  • App ID: Application identifier
  • Device data OS type, device model
  • Connectivity data: Whether the device is connected via wifi, CAT5, or cellular data
  • View data: The device orientation, screen resolution, and font scaling
  • Timestamp: the time and date of the event

The above event data is collected in batch and reported to Mapbox asynchronously.

Purposes of Data Processing

Mapbox uses the data collected for internal diagnostic and analytic purposes, to improve its mapping products and services and to provide its services to end users of its customers.

For more information about Mapbox’s privacy policies, visit

Security of Collected Data

Personal data exchanged between you and Mapbox via our App is transmitted strictly via secure connections in accordance with the latest technical standards.

For your own personal security we recommend that you protect your password and mobile phone against access by unauthorized persons.


If you give or have given us consent to collect, process or use your data, you can revoke this consent at any time with effect for the future. You can do this by activating the opt-out feature in the lower left corner of the map.

Right to Information, Erasure and Rectification

You have a free of charge right to information in respect of the personal data held about you and a further right of rectification of inaccurate information, blocking and erasure.

If you wish to receive information about your personal data and/or its rectification or erasure, or if you have any further questions about the use of the personal data you have given to us, please contact the data protection officer at the KBB GmbH via

Validity of this Data Protection Policy

This data protection policy is currently valid and dates May 2017.

Responsible Parties

The collection, processing and use of your data are the responsibility of:
Kulturveranstaltungen des Bundes in Berlin (KBB) GmbH
Schöneberger Straße 15
10963 Berlin
Telephone +49 30 26 397-0
Telefax +49 30 26 397 397

Data Protection Officer of KBB: